Global Concierge

• The UnionPay Concierge service is not just for the luxury traveler or the high flier. Our concierge service can be used by all cardholders to help with everyday tasks as well as assist with special requirements, including travel, entertainment, shopping and other personal needs.

• Business

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  Conference Information and Referral Services

  

  Messenger Service Assistance

  

  Courier Service Assistance

  

  Translation Services

• Travel

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  Consultation about vaccination requirements prior to travel

  

  Assistance with hotel recommendations and reservations

  

  Assistance with flight information and ticketing assistance

  

  Assistance with the rental, recommendation and reservation of luxury cars

  

  Overseas translation assistance

  

  Train or Rail Information and Ticketing Assistance

• Entertainment

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  Recommendations and reservations of golf courses

  

  Recommendations and reservations for dining locations

  

  Reservations for activities and performances

  

  Ticket reservations at sporting events

  

  Information and recommendation of SPAs, fitness centers and sports centers

• Shopping

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  Flowers and gift delivery service

• Service Hotline

  

Insurance

• In the event of an accident or loss of property, having the right insurance gives you peace of mind and reduces financial loss.
  (Please note that the travel insurance terms may vary by country and issuer so please refer to the terms and conditions provided by your issuing bank)

  Travel Accident

  To receive your travel accident insurance simply pay for your trip (and your family's) with your UnionPay Card. A typical travel insurance policy only covers personal injury or illness rather than permanent disability or death, whereas the UnionPay insurance policy provides high premium-rate coverage for all unexpected events during the entire trip starting from the moment you arrive at the airport/port/railway/bus station.

  Lost Card Protection

  Theft of credit cards and subsequent fraudulent transactions are most likely to occur during holidays and tours, but with UnionPay you are protected. Our partner provides you with a risk management and control service that compensates you for all financial losses incurred due to unauthorized use of your credit card within 7 days of the date you report that your card has been lost.

Global Assistant Service

• Your UnionPay card provides global support and a full range of exclusive privileges including travel assistance and medical assistance tailored to meet your overseas travel requirements.
  The service details may vary by issuers. For more information, please refer to the terms and conditions stipulated by your issuer.

  

  Global Medical and Travel Assistance

  

  Insurance

  

  Emergency Cash Service

  

  Emergency Card Replacement

  

  Service Hotline

  Learn more

VIP Airport Service

• Global Airport Lounge Service

  Your UnionPay card entitles you to enjoy VIP service in VIP lounges at numerous global airports to ensure your journey is as relaxing as possible.You can enjoy the use of VIP lounges regardless of the class you fly, with the following benefits:

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  First-rate lounge facilities

  

  International newspapers, magazines and flight information

  

  Access to Internet

  

  Free drinks and snacks

  

  Access to mobile phone and laptop charging service

  

  A relaxing environment for you and your guests, customers and family

• Airport Limousine Service

  Let your travel experience start in the best possible way. We can arrange for car pick-up services from airports and train stations to take you to your destination throughout Asia. Through our limousine partner, we will guarantee a great vehicle and a five star service to all city center destinations. All you need to do is sit back and relax in safety and comfort.

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  Professional fleet management

  

  Exclusive chauffeur service

  

  Global Liability coverage

  

  24 hour support

Learn more