UnionPay International Co., Ltd.
HQ

Address: Building B, Poly Plaza, No.6 Dongfang Road, Pudong New District, Shanghai, China
Tel:86-21-20265666
Fax:86-21-20265959

Shenzhen Data Center

Address: 19/F, 20/F, China Life Insurance Building, 123 1st Fuhua Street, Futian District, Shenzhen, Guangdong, China
Tel:86-755-33021010

For frequently asked questions, please click “Help Center”. If you have any other questions concerning card usage, please dial 95516 or our overseas hotlines.
  • Singapore

    Scope of business: Southeast Asia

    For Business Cooperation:65-63291117

    Local Customer Service Hotline:800-860-0028

    Mail:singaporebd@unionpayintl.com

    Fax:65-65383353

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Hong Kong, China

    Scope of business:Hong Kong SAR & Macau SAR, South Asia

    For Business Cooperation:852-36522600

    Local Customer Service Hotline: 800-967-222

    Mail:hongkong@unionpayintl.com

    Fax: 852-36522699

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Middle East

    Scope of business: Middle East, West Asia, Pakistan, Turkey

    For Business Cooperation:00971-45684385

    Local Customer Service Hotline:800-044-49630

    Mail:middleeast@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • South Korea

    Scope of business: South Korea

    For Business Cooperation: 82-2-64882888

    Local Customer Service Hotline: 001-800-800-95516 (Korea Telecom supplier); 002-800-800-95516 (DACOM supplier only)

    Fax: 82-2-64882884

    Mail:korea@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Japan

    Scope of business: Japan, Mongolia

    For Business Cooperation:81-3-6731-1100

    Local Customer Service Hotline:00531-086-0044, 0034-800-800-287(Please contact us using above local toll-free numbers with local numbers.)

    Mail:jppr@unionpayintl.com

    Fax: 81-3-6731-1990

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Taiwan China

    Scope of business: Taiwan, China

    For Business Cooperation: twbd@unionpayintl.com

    Local Customer Service Hotline (landline call only): 008-0080095516

    Local Customer Service Hotline (phone call only): 008-01863287

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Kazakhstan

    Scope of business: Central Asia & Caucasia

    For Business Cooperation:7-7273115641

    Mail:centralasia@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • France

    Scope of business: Europe

    For Business Cooperation:33-1-70385283

    Local Customer Service Hotline:00-800-800-95516; 0-800-905-942

    Mail:franceoa@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Russia

    Scope of business:Russia

    For Business Cooperation:7-4952131105

    Local Customer Service Hotline:810-800-800-95516

    Mail:russia@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • America

    Scope of business:United States and Canada

    For Business Cooperation: 1-201-5775470

    Local Customer Service Hotline: 866-567-5516

    Mail:amadmin@unionpayintl.com

    Fax:1-201-5775480

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Mexico

    MexicoScope of business:Latin America

    For Business Cooperation: 0052-55-28816682

    Mail: laadmin@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Australia

    Scope of business:Oceania

    For Business Cooperation:61-292508888

    Local Customer Service Hotline:0011-800-800-95516; 1-800-649-612

    E-mail: southpacific@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • South Africa

    Scope of business:Africa

    For Business Cooperation: 27-102860199

    Local Customer Service Hotline:00-800-800-95516

    E-mail:africa@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.