Transportation

ALLWAYS is dedicated to delivering a high-standard tailor-made airport experience for each of our guests whether on arrival, departure, or transit. From meet & assist to buggy and porter services, we guarantee smooth coordination at every point in the airport.

2022-11-23 To 2023-10-14

UnionPay Platinum Card, UnionPay Diamond Card

10% discount with UnionPay Platinum Cards or UnionPay Diamond Cards for the following services (Walk-in payment / reservation only) :

1）Meet & Greet：Hong Kong International Airport、Jakarta Soekarno-Hatta International Airport (opening soon) 、Mactan-Cebu International Airport（temporarily closed due to Covid-19）、Clark International Airport

2）Buggy：Hong Kong International Airport

3）Porter：Hong Kong International Airport

Service Explanations:

- Buggy: 

Electric Buggy Service will pick you up at: The arrival gate and transfer you to the designated drop off point near Arrivals immigration. The designated meeting point in the Departures Hall (after clearing Departures immigration) and transfer you to the airport lounge or departure gate.

- Meet & Greet: 

Your Personal Assistant will meet you:

1）At the arrival gate/shuttle bus drop-off point to escort you through arrival immigration and baggage collection, and onwards to the transportation pick-up point.

2）At the dedicated meeting point to assist with airline check-in, airport formalities, and security clearance, and then escort you to the airport lounge or departure gate, as applicable.

3）At the arrival gate/shuttle bus drop-off point to escort you through arrival immigration, baggage collection, and connecting flight check-in, as applicable, and onwards to the airport lounge or departure gate to wait for boarding.

- Porter: 

Assist with your luggage collection from the luggage belt, load them to the cart and transfer them to the arrival/curbside or designated transportation pick-up point. 

1. The benefit is applicable for UnionPay Platinum Cards and/or Diamond Cards.

2. The benefit is valid from November 23th, 2022 to October 14th, 2023 (both dates inclusive).

3. The cardholder shall pay with a valid UnionPay Platinum or Diamond Card and present the card when at the ALLWAYS Concierge counters (Offline walk-in payment / reservation only).

4. Offers cannot be used in conjunction with any other promotions, discounts, or packages. And offers are non-exchangeable, transferable, or redeemable for cash.

5. The service hours are subject to change without prior notice.  Please check the latest service hours on the service websites.

- ALLWAYS Concierge (All locations except Hong Kong): https://www.allwaysvip.com/announcement/advisory

- ALLWAYS Concierge Hong Kong: https://hkia.allwaysvip.com/travel-updates

6. Discount is subject to availability and applicable to selected locations. For detailed information please consult the ALLWAYS Concierge staff at the service counter.

7. Additional taxes, fees, or government services will not have the offering discount, the taxes, fees, or government services refer to the specific regulations of each location.

8. UnionPay International is neither a vendor nor a service provider, thus UnionPay International is not responsible for the products or services provided by the merchant. Any obligations and liabilities relating to such products or services and all auxiliary services should be borne by the merchant. If you have any questions or advice, please contact ALLWAYS Concierge directly.

9. ALLWAYS Concierge will comply with all applicable laws concerning personal data protection.

10.  Please contact the below concerned properties for inquiries:

- ALLWAYS Clark: crk@allwaysvip.com  

- ALLWAYS Cebu: ceb@allwaysvip.com （temporarily closed due to Covid-19）

- ALLWAYS Hong Kong: hkg@allwaysvip.com

- ALLWAYS Jakarta: allways.booking@allwaysvip.com (opening soon)

1. The terms and conditions of the promotion is applicable to the merchant. Details can be consulted from customer service staff.
2. UnionPay International is neither vendors nor service providers, thus UnionPay International is not responsible for the products or services provided by the merchant. Any obligations and liabilities relating to such products or services and all auxiliary services shall be borne by the merchant.
3. Merchants and/or offer may be affected by COVID-19. Details shall be subject to the announcement of the merchant.
4.The design, text, images and links contained in this page shall only be used, permitted by UnionPay International, for the purpose of promoting the corresponding activities of UnionPay International. After the end of the promotion, the link and other related content will be invalid. If used, please delete it immediately. Unionpay International shall not be liable for the consequences or damages incurred as a result of any failure to delete it in time or unreasonable use.