The UnionPay Concierge service is not just for the luxury traveler or the high flier. Our concierge service can be used by all cardholders to help with everyday tasks as well as assist with special requirements, including travel, entertainment, shopping and other personal needs.
Conference Information and Referral Services
Messenger Service Assistance
Courier Service Assistance
Consultation about vaccination requirements prior to travel
Assistance with hotel recommendations and reservations
Assistance with flight information and ticketing assistance
Assistance with the rental, recommendation and reservation of luxury cars
Overseas translation assistance
Train or Rail Information and Ticketing Assistance
Recommendations and reservations of golf courses
Recommendations and reservations for dining locations
Reservations for activities and performances
Ticket reservations at sporting events
Information and recommendation of SPAs, fitness centers and sports centers
Flowers and gift delivery service
In the event of an accident or loss of property, having the right insurance gives you peace of mind and reduces financial loss.
(Please note that the travel insurance terms may vary by country and issuer so please refer to the terms and conditions provided by your issuing bank)
To receive your travel accident insurance simply pay for your trip (and your family's) with your UnionPay Card. A typical travel insurance policy only covers personal injury or illness rather than permanent disability or death, whereas the UnionPay insurance policy provides high premium-rate coverage for all unexpected events during the entire trip starting from the moment you arrive at the airport/port/railway/bus station.Lost Card Protection
Theft of credit cards and subsequent fraudulent transactions are most likely to occur during holidays and tours, but with UnionPay you are protected. Our partner provides you with a risk management and control service that compensates you for all financial losses incurred due to unauthorized use of your credit card within 7 days of the date you report that your card has been lost.
Your UnionPay card provides global support and a full range of exclusive privileges including travel assistance and medical assistance tailored to meet your overseas travel requirements.
The service details may vary by issuers. For more information, please refer to the terms and conditions stipulated by your issuer.
Global Medical and Travel Assistance
Emergency Cash Service
Emergency Card Replacement