UnionPay Cardholders may apply for the emergency services if they are experiencing emergencies like card lost, stolen or malfunction. For Cardholders of UnionPay Cards issued out of Mainland China (not available for non-reloadable pre-paid cards), Cardholders may call issuing bank or local UnionPay hotline to apply for Emergency Card Replacement service.

When in emergency situations, such as card lost or stolen, UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for emergency card replacement service. The service is currently available to Credit Cards and Debit Cards issued outside of Chinese Mainland.

Cardholders can call the hotline of issuing bank or UnionPay hotline to apply for the service and then get the replaced card delivered by Express. UnionPay Emergency Card Replacement service can be completed within the day at the soonest (subject to authorization by the issuing bank and location of the cardholder).

UnionPay Emergency Card Replacement is globally available with the service network of Express.

The service has been available since June 2016, subject to authorization by the issuing bank.

Application process of UnionPay Emergency Card Replacement service:

1. Cardholder can call the hotline of issuing bank or UnionPay hotline to apply for the service

2. Issuing bank validates the identity of cardholder and collects information needed for the service

3. Issuing bank confirms service acceptance and card delivery address with cardholder

4. Cardholder gets the replaced card delivered by Express

5. Cardholder pays a certain amount of service fee.

Please contact your Issuing bank for details.