• UnionPay services since May, 2006
    Local service hotline N/A

    In Mexico, UnionPay cards are accepted at hotels and department stores most frequented by tourists as well as 85% of the local ATMs.

  • Mexico – Country of Cactus

    Mexico is located in the south of North American Continent, borders America to the north, and adjoins Guatemala and Belize to the southeast, Mexico Gulf and Caribbean to the south, and the Pacific to the southwest. Mexico, known for sunshine and enthusiasm, is an ancient civilization on the American continent. What the Mexican Indians create include well-known Mayan Civilization, Toltec Culture and Aztec Culture. Why not take your UnionPay card (card number starting with 62) to experience the impress of ancient civilization in the Country of Cactus.

  • POS acceptance

    In Mexico, merchants displaying the signage of  or and accept UnionPay cards. These merchants are mainly located in popular tourist cities such as Mexico City and Cancun, and the merchants include brand hotels, department stores, outlets, supermarkets, convenience stores and restaurants. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    In Cancun, hotels like Ritz Calton and Fiesta Americana, shopping centers like La Isla Centro Comercial, Plaza Kukulcan and Plaza la Fiesta, as well as airport duty free shops and catering merchants accept UnionPay cards. In Mexico City, hotels like Intercontinental, Fiesta Americana and Four Season, shopping centers like Palacio de Hierro, Liverpool, Outlet Punta Norte and Outlet Lerma, as well as duty free shops and catering merchants in Riviera Airport accept UnionPay cards.

    Since co-branded cards are not able to choose UnionPay as the routing option in Mexico, cardholders are recommended to use UnionPay single-branded cards, so as to be benefited from the special offers and services provided by UnionPay. Since merchants in Mexico do not accept PIN payment, UnionPay debit cards can only be used for cash withdrawal. UnionPay credit cards are accepted at merchants.

  • Cash withdrawal

    In Mexico, UnionPay cards are accepted for cash withdrawal and balance inquiry by the ATMs of over 50 banks, accounting for 85% of all the local ATMs.  These ATMs are located in major airports, inter-city bus stations, convenience stores, supermarkets and scenic spots, and display the following signage:

    ATM locations:
    Mexico City: Benito Juárez International Airport Terminal 1 and Terminal 2 Arrival, Departure, and VIP Lounge; the Paseo de la Refoma, Zona Rosa, Polanco, Sheraton Hotel, and Historic Center.
    Cancun: Cancun Airport, Hotel Zone, Plaza Isla, Plaza Kukulcan
    Los Cabos: Airport Arrival and Departure, Plaza Hollywood, Plaza Puerto Paraíso, José Antonio Mijares. 

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "
    Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

  • Charges

    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Mexico: some ATMs will charge commission fee, which is charged by the local banks in Mexico and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.

  • Tips

    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.