• UnionPay services since      September, 2010  
    Local service hotline          00-800-800-95516

    In Puerto Rico, UnionPay cards are accepted at over 10,000 merchants and almost all ATMs.
  • Puerto Rico – Song of Sea and Fire

    Puerto Rico, featuring tropical rain forest, desert, cave and underground river, is a tropical volcanic island under the possession of America. Puerto Rico is equipped with the most famous gambling place in Caribbean as well as numerous beautiful beaches. In San Juan, the capital of Puerto Rico, bars, discotheques and popular restaurants distribute in each corner of the city. In addition, the special charm of holiday villages as Grand, Ponce and Maya Guz will make you forget to return. Why not take your UnionPay card (card number starting with 62) to experience the Song of Sea and Fire in Caribbean.

  • POS acceptance

    Merchants displaying the signage of  accept UnionPay cards. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    Since co-branded cards are not accepted in Puerto Rico currently, cardholders are recommended to use UnionPay credit cards, so as to be benefited from the special offers and services provided by UnionPay. Cardholders must cancel the password of their credit cards before they travel to Puerto Rico.

  • Cash withdrawal

    All ATMs with  signage and most ATMs withor signage accept UnionPay cards for cash withdrawal.

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

  • Charges

    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Puerto Rico: some ATMs will charge commission fee, which is charged by the local banks in Puerto Rico and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.

  • Tips

    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.