• UnionPay services since October, 2006
    Local service hotline N/A

    In Kazakhstan, UnionPay cards are accepted at almost all of merchants and 80% of ATMs.

  • Kazakhstan – Remote Neighbor

    Kazakhstan is possessed with beautiful natural scenery, such as Natural Park of Charin shaped 30 million years ago, the second lowest karagiye vpad worldwide, and Caspian Sea, the largest inland lake. Kazakhstan is a neighbor of China, and there is a border line about 1,700 kilometers between them. However, governed by Russia for hundreds of years, Kazakhstan has been Europeanized to a great extent, far from the civilization of East Asia from living customs to ideology. Why not take your UnionPay card (card number starting with 62) to explore the remote and unique neighbor?

  • POS acceptance

    Merchants with the signage of   all accept UnionPay credit cards. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

    Note:Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.

    Paying with UnionPay credit card at some local merchants requires no PIN. Cardholders can complete the payment following the instruction of the cashier. You can also refer to relative service guide at “Help Center-Card-using Instructions-Service Guide for Overseas Using of UnionPay Credit Card without PIN”.

  • Cash withdrawal

    UnionPay cards are accepted at nearly 80% ATMs in Kazakhstan. All ATMs of Halyk Bank, usan Bank, Forte Bank, and Bank CenterCredit (BCC)  are available for cash withdrawing in local currency (Tenge) and balance inquiry services for UnionPay cards. ATMs are mainly located in airports, railway stations, hotels, shopping malls and supermarkets in major cities,

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

    ATM location inquiry websites:

    Halyk Bank


    Jusan Bank






  • Charges

    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Kazakhstan: some ATMs will charge commission fee, which is charged by the local banks in Kazakhstan and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.

  • Tips

    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.