UnionPay International Co., Ltd.
HQ

Address1: Building B, Poly Plaza, No.6 Dongfang Road, Pudong New District, Shanghai, China
Tel:86-21-20265666
Fax:86-21-20265959

Address2: 16/F, China Financial Information Center , 18 Dongyuan Road, Pudong New District, Shanghai, China
Tel:86-21-20265533

Shenzhen Data Center

Address: 4/F, 9/F, Times Financial Center, 4001 Shennan Avenue, Shenzhen, Guangdong, China
Tel:86-755-88318294

For frequently asked questions, please click “Help Center”. If you have any other questions concerning card usage, please dial 95516 or our overseas hotlines.
  • Singapore

    Scope of business: Southeast Asia

    Add.: 12 Marina Boulevard, #16-06, Marina Bay Financial Centre, Tower 3 Singapore 018982

    For Business Cooperation:65-63291117

    Local Customer Service Hotline:800-860-0028

    Mail:singaporebd@unionpayintl.com

    Fax: 65-6538-3353

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Hong Kong, China

    Scope of business: Hong Kong SAR & Macau SAR, South Asia

    Add: 20/F., Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wanchai, Hong Kong

    Tel: 852-36522600

    Mail:hongkong@unionpayintl.com

    Fax:852-36522699

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Middle East

    Scope of business: Middle East, West Asia, Pakistan, Turkey

    Add.: Office309, Building 10, Dubai Internet City, Dubai, UAE. P.O Box:501900

    For Business Cooperation:00971-45684385

    Local Customer Service Hotline:800-044-49630

    Mail:middleeast@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • South Korea

    Scope of business: South Korea

    Add.: East Tower 16F, Mirae Asset CENTER1, 26 Eulji-ro 5-gil, Jung-gu, Seoul

    For Business Cooperation: 82-2-64882888

    Local Customer Service Hotline: 001-800-800-95516 (Korea Telecom supplier); 002-800-800-95516 (DACOM supplier only)8

    Fax: 82-2-64882884

    Mail:korea@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Japan

    Scope of business: Japan, Mongolia

    Add.: Toranomon Hills Mori Tower 21F, 23-1 Toranomon 1 cho-me, Minato-ku, Tokyo, Japan 105-6321

    For Business Cooperation:81-3-6731-1100

    Local Customer Service Hotline:0034-800-800-287(Please contact us using above local toll-free numbers with local numbers.)

    Fax: 81-3-6731-1990

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Taiwan China

    Scope of business: Taiwan, China

    For Business Cooperation: 86-21-20265730

    Local Customer Service Hotline (landline call only): 008-0080095516

    Local Customer Service Hotline (phone call only): 008-01863287

    Mail:twbd@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Kazakhstan

    Scope of business: Central Asia & Caucasia

    Add.:050059, Republic of Kazakhstan, Almaty city, Bostandyk district, Al-Farabi av. 17/1, Nurly-Tau Business center, 5Б block, 7th floor, office premise №17

    For Business Cooperation:7-7273115641

    Mail:centralasia@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • France

    Scope of business: Europe

    Add.:27, avenue de l’Opera, 75001, Paris

    For Business Cooperation:33-1-70385283

    Local Customer Service Hotline:00-800-800-95516; 0-800-905-942

    Mail:franceoa@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Russia

    Scope of business:Russia

    Add.:125047,Russia.,Moscow, Lesnaya St., 9

    Tel.:7-4952131105

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • America

    Scope of business:United States and Canada

    Add.:208 Plaza 10, Harborside Financial Center, Jersey City, NJ 07311

    For Business Cooperation: 1-201-5775470

    Local Customer Service Hotline: 866-567-5516

    Mail:amadmin@unionpayintl.com

    Fax:1-201-5775480

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Mexico

    MexicoScope of business:Latin America

    Add.:14th floor, 483 Paseo de la Reforma,Mexico City, 06500, Mexico

    For Business Cooperation: 0052-55-28816682

    Mail: laadmin@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Australia

    Scope of business:Oceania

    Add.:Suite 2, Level 41, Tower One, International Towers Sydney, 100 Barangaroo Avenue, Sydney NSW 2000 (Sydney) 1914, Level 19, 180 Lonsdale St, Melbourne, VIC 3000 (Melbourne)

    For Business Cooperation:61-292508888

    Local Customer Service Hotline:0011-800-800-95516; 1-800-649-612

    E-mail: southpacific@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.

  • Nam Phi

    Scope of business:Africa

    Add.:7B-2, Sinosteel Plaza, 159 Rivonia Road, Sandton, Johannesburg, Republic of South Africa

    For Business Cooperation: 27-102860199

    Local Customer Service Hotline:00-800-800-95516

    E-mail:africa@unionpayintl.com

    If you cannot reach out to us via company phone number, please send an email or call Customer Service Hotline. We will get back to you ASAP.